Jinglin Guo

Led a comprehensive diagnostic assessment of Aramark China's financial processes across 9 modules (AR/AP, payroll, budget management), conducting 90+ cross-departmental interviews and 50+ global collaboration meetings to identify 11 critical inefficiencies.

Engineered digital solutions that reduced payroll processing cycle by 7 days, shortened monthly closing DSO, and decreased manual error rate by 45%, significantly advancing financial system integration.

Spearheaded a $300K-budget digital tool selection, performing comprehensive needs analysis and evaluating 9 vendor solutions/implementation capabilities to ensure optimal technology alignment.

Developed a robust Total Cost of Ownership (TCO) evaluation model, encompassing procurement, implementation, and ROI analysis, and led vendor Proof-of-Concept testing to ensure seamless platform transition and operationalization.

Spearheaded the planning and implementation of intelligent operation systems for 8 key government and enterprise clients, designing bespoke digital transformation roadmaps that drove a 25%-40% average improvement in operational efficiency.

Designed ITIL-standardized process systems, covering 20+ IT processes (including incident and change management), establishing cross-departmental collaboration mechanisms, enhancing process standardization by 30%, and reducing average incident resolution time by 15%.

Assisted in deploying unified intelligent operation platforms, including knowledge bases, monitoring, ITSM service management, and AI-driven customer service modules, creating 20+ operational manuals and conducting multiple onboarding sessions to ensure smooth platform adoption and operations.

Led data research and analysis for 3 consulting projects, leveraging 12+ authoritative data platforms (e.g., National Bureau of Statistics, Statista, Atlas Harvard) to analyze industry competition, trends, and benchmarking cases, providing robust data support for strategic recommendations.

Designed and conducted 20+ C-suite interviews, developing customized research frameworks and delivering 3 comprehensive research reports that formed the analytical foundation for subsequent system and process optimization.

Implemented 360° employee satisfaction surveys using quantitative models, collecting 300+ valid responses and producing 3 diagnostic reports, directly informing client organizational improvement initiatives.

Managed relationships with 30+ Fortune 500 corporate clients, achieving a 100% retention rate and driving 15% quarterly repurchase growth through advanced behavioral analysis and account management.

Monitored and analyzed omni-channel operational data (CRM, analytics platforms), processing key performance indicators (KPIs) using Excel to produce weekly operational reports for campaign planning and data-driven decision-making.